Shipping Policy

Last updated: 14 October 2026

This policy explains how we deliver orders placed at ddoctor.co.uk, which is operated by Vital Caucas Probiotics Ltd (company number 17129800). It forms part of our Terms and Conditions (see clause 6) and does not affect your legal rights as a consumer.

At a glance

• We deliver to mainland UK addresses only.
• Free standard delivery on orders of £50 or more (after any discount codes are applied). Otherwise, delivery charges are shown at checkout before you pay.
• We aim to dispatch orders within 1-3 working days. Delivery usually takes 2–4 working days after dispatch.
• By law, we must deliver within 30 days of your order being accepted, unless we've agreed another date with you.

1. Where we deliver

We deliver to addresses in mainland England, Scotland and Wales. We do not currently deliver to:

• Northern Ireland
• The Isle of Man
• The Channel Islands (Jersey and Guernsey)
• Addresses outside the United Kingdom

If you enter an address we can't deliver to, checkout will not let you proceed, or we will contact you to cancel and refund the order. We can’t deliver to PO boxes or parcel lockers unless checkout offers them as an option.

2. Delivery options and charges

• Delivery charges are shown at checkout before you pay. We don't add any other mandatory charges after that point.
• The £50 free-delivery threshold is calculated on the value of the goods after discount codes are applied. So if a discount takes your basket below £50, standard delivery charges will apply.
• All prices are in pounds sterling (GBP). We are not VAT registered, so no VAT is added.

3. Processing and dispatch

• Orders placed before 12 on a working day (Monday to Friday, excluding bank holidays) are normally dispatched the same or next working day. Orders placed later, at weekends or on bank holidays are dispatched on the next working day.
• You'll receive an automatic email acknowledging your order. That email is not our acceptance of your order. A contract is formed when we send you a dispatch confirmation email, usually with tracking details [if tracked]. If your order is dispatched in separate parcels, you'll get a confirmation for each.
• Busy periods (for example Black Friday, Christmas and sales) may mean slower dispatch. We'll say so on the Website where possible.
• If an item is out of stock, we'll contact you promptly. You can choose to wait, swap for something else, or cancel for a full refund.

4. Delivery times

• The estimated delivery times shown at checkout and in this policy are estimates, not guaranteed delivery dates, because we depend on couriers.
• Unless we've agreed a different date with you, we will deliver your order without undue delay and within 30 days after the contract is formed.
• If your order is late, contact us at hello@ddoctor.co.uk. If the delay is significant, you may have the right to cancel and receive a refund (see our Returns and Refund Policy).

5. Our delivery partners and tracking

We use Royal Mail. Tracking details are emailed when your order is dispatched, and you can track it on the courier's website.

6. Receiving your order

• Please make sure your delivery address, postcode and phone number are correct and complete at checkout. If you make a mistake, tell us straight away at hello@ddoctor.co.uk. We can usually change the address only before dispatch.
• If a delivery attempt fails because the address was wrong or incomplete, or nobody was available and the parcel isn't left in a safe place, we may charge reasonable redelivery costs, but only where this was your fault. If a parcel is returned to us undelivered, we'll contact you to arrange redelivery or a refund (less any reasonable redelivery costs where applicable).
• Risk and ownership. The goods are at your risk once they are delivered to you, or to someone you've nominated (other than the courier), who takes physical possession of them. You own the goods when we've received full payment.

7. Check your parcel

Please check your parcel when it arrives. If anything is damaged, wrong or missing, contact us within 7 days at hello@ddoctor.co.uk with your order number and photos of the packaging and products. We'll replace or refund the affected items. This doesn't affect your legal rights, and you can still contact us after 7 days.

8. Storage and handling

Our products are food supplements, and some contain live cultures. Once your parcel arrives, please unpack it promptly and store the products as directed on the label (for example somewhere cool and dry, away from direct sunlight, best to keep them in the fridge). We aim to ship products in suitable packaging, and, in very hot weather, we may delay dispatch or choose a faster service, where reasonable, to protect product quality.

9. Lost or delayed parcels

If your tracking shows a parcel as delivered but you haven't received it, please check with neighbours and around your property, then contact us within 7 days. We'll investigate with the courier.

10. Events outside our control

We aren't responsible for delays caused by events outside our reasonable control, such as severe weather, strikes by couriers or other carriers, or network failures (see clause 15 of our Terms and Conditions). We'll let you know as soon as reasonably possible. If a delay lasts more than 30 days, you can cancel the affected part of your order for a full refund.

11. Contact us

Vital Caucas Probiotics Ltd 36 Market Place, Heckmondwike, England, WF16 0JG Email: hello@ddoctor.co.uk Telephone: 07471 579850